About Private Trip France
We are a boutique company specializing in private tours that accompany clients throughout their journey. We offer personal assistance in case of need, such as medical problems. We do not provide child care or services not explicitly listed in the tour description on our website.
Planning Procedure & Selecting a Tour
Following your request by email or WhatsApp, Private Trip will send a detailed summary of destinations, visits, activities, and the cost of our services. You will receive a personalized proposal tailored to your group's interests and preferences.
Cancellation Policy
As a small, independent company, we do not offer subscription-based cancellation insurance. Providing such a service would require additional fees beyond our current capacity. Please understand the following cancellation terms:
One-Day Tours
- Booking Fees: Non-refundable
- Cancellations More Than One Month Before: Booking fees can be applied to a future booking
- Cancellations Less Than One Month Before: Booking fees are neither refundable nor transferable
- Cancellations by Private Trip: If we must cancel due to safety concerns (severe weather, etc.), we refund your booking fees in full
Multi-Day Tours
- Booking Fees: Non-refundable
- Cancellations More Than 3 Months Before: Booking fees can be applied to a future booking
- Cancellations Less Than 3 Months Before: Booking fees are neither refundable nor transferable
- Cancellations by Private Trip: If we must cancel due to safety concerns (severe weather, etc.), we refund your booking fees in full
Why Early Notification Matters
Please inform us as early as possible if you need to cancel. As an independent small company, we commit a driver and guide exclusively for your tour, reserving their entire day just for you. Our guides often book accommodation in Paris the night before your tour to ensure an early pickup—this incurs additional costs. A last-minute cancellation results in significant financial loss for our team.
If you are uncertain about attending your tour, we kindly ask that you cancel as soon as possible. This allows us to accommodate other guests and manage our resources efficiently.
By booking this tour, you acknowledge and accept our cancellation policies and insurance coverage terms.
Hazards & Safety
Various hazards may occur during tours, including slippery surfaces, low ceilings, low light, steep stairs, strong winds, and other environmental conditions. Private Trip takes no responsibility for accidents that occur during the tour. It is every guest's responsibility to exercise caution at all times.
We highly recommend that every guest verify their own international travel insurance before leaving their home country. Travel insurance protects you against unforeseen circumstances and provides peace of mind.
Accommodation & Dining
Accommodation and dining are not included in the price of our tour packages and are at the guest's expense. We will, however, book restaurants and hotels selected by you as a convenience to our clients. We are happy to provide recommendations based on your preferences and budget.
European Climate & Weather
Private Trip is not responsible for weather conditions on the day of your tour. European weather varies greatly depending on the season. Tours operate in most weather conditions; however, if severe weather poses a safety risk, we reserve the right to reschedule or cancel with a full refund of booking fees.
Special Requests
If you have special requests regarding dietary requirements, special meals, adjoining rooms, mobility assistance, or other needs, please inform us when booking. Such requests are subject to confirmation, availability, pricing, and third-party requirements. We will do our best to accommodate your needs.
Travel Documents
It is your responsibility to ensure that your international passport has a validity of at least 7 months prior to your departure date and contains at least four blank pages side by side. Certain visas may be required depending on your nationality and destination. Cancellation charges apply for any cancellation due to problems with travel documents or visa requirements.
Complaints & Claims
Any complaint or claim must be made in writing within two weeks after services have been rendered. No responsibility is accepted for any complaint or claim not made in this manner. We take guest feedback seriously and will investigate all formal complaints promptly.
Participation & Behavior
For the benefit of all guests on your tour, we reserve the right to accept or reject any person as a tour participant. We also reserve the right to remove any participant from the tour if we determine that their behavior is inappropriate or disruptive. We will not refund or cover any costs or expenses you incur if we terminate your tour arrangements due to unacceptable behavior.
Smoking Policy
Smoking is not allowed on transportation provided by Private Trip. Many hotels in France and Europe have implemented 100% non-smoking policies, and many cities have imposed non-smoking regulations in public spaces. As a standard rule, we confirm non-smoking hotel rooms.
If you require a smoking room, you may submit a request, but we cannot guarantee availability. Smoking is permitted outside in designated areas.
Public Holidays
During local or national public holidays, certain facilities such as museums, restaurants, sightseeing tours, and shopping may be limited or unavailable. Private Trip is not responsible for closures for any reason. We will offer alternatives whenever possible and will inform you in advance if closures may affect your tour.
Effective Date & Policy Changes
These terms and conditions are effective as of March 20, 2013, and have been updated regularly. Private Trip reserves the right to modify these terms at any time and at our sole discretion by posting a change notice to this page. Your continued use of our website and services following our posting of a change notice constitutes binding acceptance of those changes.